FAQ.
General questions.
Do I still need a virus scanner if I purchased the Eye Package?
No, this is not necessary. Our software has built-in anti-virus software.
What does your Security Team look like?
The technical team at Eye consists of experienced Security Experts. They are available day and night and actively monitor systems for threats.
Will you secure my business day and night?
Yes, our experts are ready to intervene in cyber incidents 24/7.
What does your Security Team look like?
Eye secures businesses with EDR technology. This stands for Endpoint Detection and Response. This means that laptops, desktops and servers are monitored 24/7. We also monitor the cloud environment.
How can I receive more information about the service?
Please contact our advisers for more information. You can also call directly on +31 (0)88 6444 888.
Is it possible to get a demonstration of your services?
We are happy to tell you more about our solution. Please contact our advisors for more information.
How do you work with our IT supplier?
We involve your IT supplier even before the implementation of the software, so that we get a good picture of the IT environment. Together, we ensure a stable and secure environment.
How do you handle the privacy of my employees?
At Eye, we work a lot with sensitive data. We therefore take the security of this data and the privacy of your employees very seriously. We do not store data any longer than necessary and work with automated processes, so that our analysts only see data that is necessary for an investigation.
Do you also do penetration testing?
During the annual consultation, we conduct research on your organisation to reveal vulnerabilities and risks of your IT environment. This is not a full penetration test, but it does give a good overview of the attack surface. If you want to have a penetration test performed, we can refer you to our partners who provide these services.
Monitoring.
Do you also monitor our cloud environment?
Yes, cloud environments are increasingly a target for cybercriminals. We collect important logging from Microsoft 365 and Google Cloud tenants and analyse it for behaviour, location and other elements.
Do you also secure the laptops of people who work from home?
Eye secures all company computers regardless of where they are located. So home workstations are also included.
Incident Response.
I have been hacked. What should I do?
If you suspect that you have been hacked, please call our Incident Response line immediately on +31 88 6444800. Even if you are not yet an Eye customer, we will help you.
What do you do if a cyber attack is detected?
If a cyber attack occurs on your systems, it is detected by our software. Our Security Team then immediately investigates and, if necessary, isolates systems to prevent further damage. You will be contacted immediately.
Are you available day and night in case of cyber incidents?
Yes, you can call us day and night on our emergency number: +31 88 6444800
How quickly do you respond to cyber incidents?
When a report comes into our Security Team, they immediately investigate and take appropriate measures to prevent further damage. We will always contact you if there is an incident.
Awareness.
What does your awareness service look like?
Every 6 months, your employees receive a phishing e-mail from Eye. This e-mail tests their cyber awareness and trains them to recognise phishing e-mails.
Is cyber awareness necessary to be digitally secure?
Yes, we believe that you are only digitally safe if you combine technical measures with raising employee awareness. If employees recognize phishing emails, you reduce the chance of a successful cyber attack.
Is cyber security awareness part of your standard offering?
You have the choice to purchase the awareness package from us. With this you train the awareness of employees in the field of cybersecurity and reduce the risk of cyber incidents through, for example, phishing emails.
Advice.
I am not an Eye customer, but I would like cyber advice. Is that possible?
Do you also provide advice on our IT environment?
Yes, we schedule a consultation annually to increase your organisation's cyber resilience. Our experts conduct a prior investigation to identify vulnerabilities and risks of your IT environment. Based on the study, we come up with appropriate advice. This is how you structurally increase your cyber security.
Risk scan.
How does your online risk scan work?
Based on your e-mail address, a scan is started automatically. When doing so, we scan the domain name on which e-mail addresses are registered. You will receive an e-mail from us before and after the scan is completed. Afterwards, we can contact you for advice without any obligation.
What do you scan with the online risk scan?
We check the most basic online risks automatically. The scan is limited, because a proper risk analysis takes more time and expertise than an automated tool can provide. If you want a comprehensive risk analysis of your online environments, then we recommend you to have a penetration test performed by a reputable company. We can refer to them in a free consultation if desired.
Privacy.
What data are you collecting?
We collect only the technical metadata necessary for our services such as processes and file names (automated). All information we collect and do not need to do detection & response is hardly viewed by human eyes (automated systems). File content is not collected by default, only if there is a validated incident.
How long do you store data?
Any information we collect that has not produced a detection is destroyed after 7 days.
What do you do with sensitive information at the time of an incident?
Privacy sensitive aspects of a report will not be mentioned by the Eye Analyst in a report if it is not necessary for the follow-up.
Implementation.
My IT supplier also takes care of my security. What do you add?
Your IT supplier is responsible for ensuring a stable IT infrastructure. Eye's services are comprehensive and ensure a safe environment with day and night security and incident response.
What does the implementation of your service look like?
After signing the proposal, we schedule an intake meeting in which we explain the installation. After that, the software can be rolled out within two days.
How quick is the onboarding process?
We can roll out our EDR and CDR solutions across your business in as little as two hours - no messy, lengthy integrations.
How large an impact do your services have on the performance of our IT environment?
The impact is almost completely unnoticeable. A traditional anti-virus scanner has more impact.
What is the required installation time per workstation?
A few minutes per workstation. The installation is unnoticeable for the user.
Get in touch to find out more .
Colin Pollitt.
Eye Security
Any more questions?